User Terms

1. Who We Are and What These Terms Cover

“EnrichMyCare Services” means the Family & Child app, the Professional/Clinician dashboard, the School-Linked referral portal, and any related applications, dashboards, AI-assisted tools and support services we provide, whether accessed by a parent or carer, a clinician or other professional, or a school. It does not include the public EnrichMyCare corporate website, which is governed by our separate Website Terms of Use, or a Managed Clinical Pathway Transformation engagement with an NHS organisation, which is governed by a separate Master Services Terms and Statement of Work.

2. Definitions

Other terms used in these Terms have the same meaning as in our Privacy Notice.

3. Eligibility and Accounts

• —You must be 18 or over to create an account as a parent, carer, clinician or other professional user. A child or young person’s own information is held within an account created and managed by a parent or carer with parental responsibility, or, in an NHS-Linked or School-Linked Pathway, by the relevant organisation.
• —Professional and School-Linked Pathway access. Your organisation or school has its own Organisational Agreement with EnrichMyCare. In addition, individual professional and school users are required to comply with the Professional User Conditions set out in Part B or Part C. We may ask you to actively accept the applicable User Conditions when you register or log in.
• —You are responsible for keeping your login details secure and for all activity on your account. Tell us straight away if you think your account has been accessed without your permission, at [email protected].
• —You must give accurate information when creating an account and keep it up to date.
• —How we record acceptance and acknowledgement. Where you accept these Terms or the Professional User Conditions, we may record this against your account, including the specific document and version accepted and the date and time of acceptance. We keep a reference copy of each published version so that we can evidence what applied at a particular time. Where we ask you to acknowledge that you have been provided with our Privacy Notice, we may also record the version provided and the date and time of acknowledgement. Acknowledging a Privacy Notice is not the same as consenting to the processing described in it. Any later authorisation to link or share information is a separate event and is not the same as accepting these Terms.

4. Acceptable Use

When using EnrichMyCare Services, you agree not to:

• —use the service for any unlawful purpose, or in a way that could harm, disable or overburden it;
• —attempt to access another user’s account, or information you are not authorised to see;
• —attempt to reverse engineer, decompile, or extract the underlying software, models or prompts behind any AI-assisted tool;
• —upload Content that infringes someone else’s rights, or that you do not have the right to share;
• —use EnrichMyCare Services to build a competing product or service.

5. Content You Provide

You retain any rights that you or the organisation you represent have in Content submitted to EnrichMyCare. You must only submit Content that you are authorised to provide.

Where EnrichMyCare processes Content on behalf of an NHS organisation, school or other organisation, its use of that Content is governed by the applicable Organisational Agreement and data protection arrangements, not by this Section.

Where you use the Independent Family Service, you give EnrichMyCare the rights reasonably necessary to host, store, display and process Content for the purposes of providing the service, in accordance with these Terms and our Privacy Notice. We do not use your Content to train third-party AI models, and we do not sell it or use it for advertising.

6. How AI Is Used Within EnrichMyCare Services

Within organisation-linked clinical pathways, AI-assisted tools may help authorised healthcare professionals review and organise information, prepare clinical summaries, and support aspects of clinical triage. These tools support healthcare professionals; they do not make decisions about a child’s care on their own, and an authorised healthcare professional reviews AI-assisted output before it is used in clinical decision-making.

These tools are only available to authorised professionals within an organisation-linked clinical pathway. They are not available to users of the Independent Family Service or to school staff.

EnrichMyCare may also use information about a child to provide personalised information and resources as part of their care pathway. These operate under appropriate clinical governance arrangements and do not replace assessment or advice from a child’s healthcare team.

7. Safeguarding and Emergencies

EnrichMyCare Services are not for use in an emergency.

If you believe your child is in immediate danger or needs urgent medical attention, call 999 or go to your nearest A&E. If you are worried about your child’s wellbeing but it is not an emergency, contact your GP, your child’s care team, or your local social services.

EnrichMyCare does not replace the safeguarding responsibilities or procedures of the organisations using the service. Safeguarding concerns identified in connection with a child’s care remain the responsibility of the relevant clinical or education team and are handled in accordance with that organisation’s safeguarding procedures.

8. Availability and Changes to the Service

We aim to keep EnrichMyCare Services available and to give reasonable notice of planned maintenance, but we do not guarantee uninterrupted access. We may change or discontinue a feature of EnrichMyCare Services, and we will give reasonable notice of any change that materially affects how you use it.

9. Suspension and Termination

• —You can close your account at any time by contacting us. Part A, B and C explain what happens to your information when you do, alongside our Privacy Notice.
• —We may suspend or close an account that breaches these Terms, poses a security risk, or where we are required to do so by an NHS organisation or school in an NHS-Linked or School-Linked Pathway.
• —Where your access is provided through an NHS organisation or school, that organisation may also end your access in line with its own arrangements with us.

10. Intellectual Property

EnrichMyCare Services, including our software, technology, methodologies, designs, documentation and related intellectual property, belong to Enrich Digital Technologies Ltd or its licensors. We give you a personal, non-exclusive, non-transferable right to use EnrichMyCare Services in line with these Terms. You get no other rights in our intellectual property. Detailed provisions covering EnrichMyCare’s Clinical Pathway Transformation Methodology and related intellectual property, where relevant to a specific NHS engagement, are set out in the applicable Master Services Terms rather than these Terms.

11. Our Responsibility to You

We will provide EnrichMyCare Services with reasonable skill and care. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If you use the Independent Family Service as a consumer, your statutory rights are not affected. We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We do not warrant that any AI-assisted tool will be free from error; its output is an aid to, and always subject to review by, a qualified professional. For professional and school-linked users, the commercial liability arrangements between EnrichMyCare and your organisation are governed by the applicable Organisational Agreement; these User Terms do not make you personally responsible for your organisation’s commercial liabilities.

12. Complaints and Feedback

If something isn’t working as it should, or you want to raise a complaint, contact [email protected] and we will respond as quickly as we can. If you give us feedback or suggestions, we may use them to improve EnrichMyCare Services, but you keep any rights you have in your feedback.

13. Changes to These Terms

We may update these Terms from time to time. We will give reasonable notice of material changes. Where a change materially affects your rights or obligations under the Independent Family Service, we may ask you to accept the updated Terms before continuing to use the affected service, rather than relying on continued use alone.

14. General

• —These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.
• —If any part of these Terms is found unenforceable, the rest continues to apply.
• —You may not transfer your rights under these Terms to someone else without our agreement. We may transfer our rights and obligations to another organisation, for example if our business is sold, and will tell you if we do.
• —For users of the Independent Family Service, these Terms, together with any additional terms expressly presented to you when you activate a particular feature, form the agreement governing your use of that service. For professional and school-linked users, the Organisational Agreement between EnrichMyCare and your organisation or school governs the overall relationship, and the Professional User Conditions in Part B or Part C govern your individual use.

15. Contact Us

B1. Two Layers of Agreement

Your organisation has its own Organisational Agreement with EnrichMyCare governing its use of the EnrichMyCare Services. This may include a Master Services Terms, a Statement of Work, a Data Processing Agreement, and relevant service, information-governance or clinical-safety schedules. The Organisational Agreement governs the relationship between EnrichMyCare and your organisation, including commercial terms, data protection obligations and liability — it is not replaced or narrowed by this Part.

In addition, when you first log in, you are asked to accept the Professional User Conditions set out below. These cover matters that apply to you personally as an individual user. You are not asked to personally accept your organisation’s commercial terms, Data Processing Agreement or liability arrangements — those remain your organisation’s responsibility.

B2. Professional User Conditions

• —Authorised access only. You may only access EnrichMyCare Services for the purposes of your professional role, and only in respect of children and information you are authorised by your organisation to access.
• —Credentials and security. You are responsible for keeping your login details secure and must not share your account with anyone else.
• —Confidentiality. You must handle all information within EnrichMyCare Services in line with your own professional obligations of confidentiality and your organisation’s information governance policies.
• —AI review responsibility. Where you use an AI-assisted tool that supports clinical triage or summary preparation, you must review its output and confirm, amend or replace it before it forms any part of a child’s care; the tool cannot make a clinical decision by itself. Personalised information and resources provided to families operate under appropriate clinical governance arrangements.
• —Accuracy and professional judgement. You must take reasonable care to check information you enter or approve within EnrichMyCare Services, and must exercise your own professional judgement at all times.
• —Safeguarding responsibility. You remain responsible for identifying, reviewing and acting on safeguarding concerns in accordance with your organisation’s own safeguarding policy and professional obligations.
• —Acceptable use. You must not attempt to access information you are not authorised to see, attempt to reverse engineer any AI-assisted tool, or use EnrichMyCare Services other than for your professional role.

B3. Ending Your Access

Your access to EnrichMyCare Services as a professional user ends when your organisation’s Organisational Agreement with EnrichMyCare ends, or when your organisation tells us your access should be removed — for example, when you leave your role.